Crash Course Quiz

When personalizing photos, what information can be added?

• Student's email address

• Student's phone number

• Student's address

• Student's name and grade

What should be done if the CVV/CVC code entered was incorrect?

• Ignore the error

• Advise customer to try entering credit card info again

• Report to FlyPaper for tracking

• Ask for a different payment method

How can a customer order a package if a class or group photo isn't available?

• Customer needs to wait for the photo

• No option available

• Customer cannot order

• A replacement sheet will be sent

What should be done if the billing information provided was not accepted?

• Advise customer to reenter the billing information

• Report to FlyPaper for tracking

• Ask for a different payment method

• Ignore the error

What should be advised if the payment transaction times out?

• Advise customer to try again or try another payment method

• Ask for a different payment method

• Ignore the error

• Report to FlyPaper for tracking

What should be done if the system thinks the transaction could be a duplicate charge?

• Ask for a different payment method

• Report to FlyPaper for tracking

• Ignore the error

• Advise customer to check the email address for an order confirmation

What should be ensured when submitting refund requests through the Salesforce specialty flow?

• Correct phone number is selected

• Correct shipping address is selected

• Correct billing address is selected

• Correct email address is selected

What should be done if an error message displays and it's 3 weeks past the Session Date?

• Ask the customer to reorder

• Wait for images to be processed

• Ignore the error

• Report to FlyPaper

Does a personalized cover guarantee that there will be a picture on the cover?

• No, a personalized cover does not guarantee there will be a picture on the cover. It may just be the name and grade. You can check the flyer to see if it says a picture will be included.

• Yes, every personalized cover includes a picture, along with the name and grade.

• Yes, the personalized cover will always have both the picture and the name of the student.

• No, personalized covers do not include any details such as name or grade, just a standard design.

What should be done if the name and grade are incorrect on a personalized cover?

• If the name and grade are incorrect, the cover will be automatically corrected during the printing process.

• If the name and grade are incorrect, we can simply update the details without canceling the order.

• If the name and grade are incorrect, it does not matter since the information is not printed on the cover.

• If the name and grade are incorrect, the order will need to be canceled and replaced. This is when we would refund and cancel the order.