Therapeutic Communication Quiz

Name three (3) goals of therapeutic communication:

• Rapport

• Trust

• Respect

Structure of Communication:

• Sender encodes message

• Message can be spoken/written/gestured

• Receiver decodes/understands the message

• Feedback is used to ‘check-out’ understanding and/or clarify meaning

• Context is the environment or setting the message is communicated in

Learned Process of Communication influenced by what? [Think ASK-PER]

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The best way to deal with anger is to ______ the signs before it becomes an issue.

Therapeutic communication is like "verbalizing the care plan". Which component does not apply?

• Collect

• Plan

• Implement

• Terminate

What is, often times, the most powerful communication technique?

• Open-ended questioning

• Goal setting

• Silence

• Non-verbal communication

The boss gets angry and shouts at me. I go home and shout at my wife. She then shouts at our son. With nobody left to displace anger onto, he goes and kicks the dog. This is an example of....

• Transference

• Projection

• Sublimation

• Rationalization

I am angry. I go out and chop wood. I end up with a useful pile of firewood. I am also fitter, and nobody is harmed. This is an example of.....

• Transference

• Projection

• Sublimation

• Rationalization

A person fails to get good enough results to get into a chosen university and then says that they didn't want to go there anyway. This is an example of....

• Transference

• Projection

• Sublimation

• Rationalization

Which is not one of the four steps to using therapeutic communication to solve a problem?

• Assess

• Collect

• Plan

• Implement