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What is the new metric that is introduced for September 2024 performance review?

• Updates
• Ticket Updated
• FRT
• CSAT
• Service Quality

What is the minimum target for Service Quality?

• 80

• 70

• 85

• 90

• 75

Is Service Quality metric is implemented for all roles?

• Yes
• No

What is the minimum target for Training?

• 80.0
• 70.0
• 75.0
• 85.0
• 90.0

What is the minimum target for Project Excellence?

• 80.0
• 81.0
• 82.0
• 83.0
• 84.0

Training and Project Excellence are included for Onboarding Specialist target

• True
• False

Why does Service Quality included as new target?

• To make agents suffer
• Because QA team wants to
• To improve agents' quality of service