Quiz Juni 2024
Professional Development
•10 Qs
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Quiz Juni 2024
Quiz
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Other
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Professional Development
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Source apa yang digunakkan dalam pembuatan In Dealer Survey di ICC?
DTLD
CFS
SMF
DTL
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kepanjangan dari MIHU adalah…….
May I Help You
May I Hold You
May I Hope You
May I Held You
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Berikut ini flow yang sesuai terkait dengan In Dealer Survey adalah…..
Customer Apps - Verifikasi Follow up Dealer - Portal ICH - Customer Voice
Customer Apps - Customer voice - Verifikasi Follow up Dealer - Portal ICH
Customer Voice - Customer apps - MIHU rating 1:3 - Verifikasi Follow up oleh MD - Portal ICC
Custome Voice -Verifikasi Follow Up Dealer - Portal ICC
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pilihlah ilustrasi di bawah yang menyebabkan Keluhan di MIHU tidak perlu dimasukkan ke ICC
Konsumen salah rating, seharusnya menilai sangat puas tapi memberi nilai 1
Konsumen tidak berhasil dihubungi sampai hari ke 7 (dari awal memberi rating 1-3)
Konsumen tidak mau diprobing lebih lanjut
Semua benar
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Jika case sudah di entry ke ICC, maka yang harus di lakukan oleh CAO adalah…
Melakukan update worklog pada ICC
Memastikan data terisi dengan lengkap - data motor, data konsumen
Memastikan keluhan selesai dari sisi konsumen
Semua benar
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Proses penarikan data export MIHU data to excel yang pertama kali dilakukan adalah…..
Buka tautan In Dealer Survey
Buka tautan ICC
Buka tautan MIHU
Buka tautan ICC dan Survey
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Sebelum melakukan export data hal pertama yang harus dilakukan pada tautan MIHU adalah….
Melakukan survey
Pilih rentang waktu periode penarikan data
Melakukan login
Semua benar
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