Questions for Salesforce Administrators

Universal container wants to ensure that the information is up to date on their company information page in salesforce. Which set of information can an administrator specify in the company information page?

• A. Business hours, Traslation settings, corporate currency

• B. Organization name, Default Time zone, Default Language

• C. Primary contact, Chatter settings, Set Domains

• D. Fiscal Year, Password policies, Default time zone

Universal Containers uses a custom field on the account object to capture the account credit status. The sales team wants to display the account credit status on opportunities.

Which feature should a system administrator use to meet this requirement?

• A. Workfiow field update

• B. RoII-up summaryfield

• C. Cross-object formula field

• D. Lookup field

The administrator at UC will create a custom field to track a specific Tier 2 support user on a case record. Which data type should be used when creating this custom field?

• A. Lookup filter

• B. Formula

• C. Lookup relationship

• D. Hierarchical relationship.

A new hire en Universal Container has joined the customer service team to interact with customers and handle cases. This user needs access to the service console to manage the cases and customer information. What should an administrator do to assign Service Cloud user license to a new user?

• A. Enable service cloud user on the user record detail page

• B. clone the sample console and assign it to the user.

• C. Create a new permission set licence assignment

• D. Enable Service Console in support Settings

A medium-size, Southwest-based supplier of solar components and systems, is growing internationally. An administrator receives details of a new hire in the Tokyo office who requires access to the salesforce organization. Which two requirements should the administrator consider when creating a new user in a production Salesforce org? (Choose 2)

• A. Username is unique across all salesforce Orgs.

• B. Username is in the format of an Email Address.

• C. Username is Identical to the Users email address

• D. Username is added to the Active user log.

A new employee is trying to login to salesforce, but is having trouble and getting login error messages. He reaches out to the salesforce admin for help. What should the administrator do first to troublehoot login error messages?

• A. Check the user´s login history related list on the user record..

• B. Review entires in the setup audit trail

• C. Log in as the user to view the error message.

• D. Search the debug log for the error message.

The administrator is notified that one of UC´s employees is going on leave for a few weeks. UC does not wnat the employee logging in to Salesforce while on leave. What should the administrator do to prevent a user from logging into salesforce temporalily?

• A. Resset the user´s password.

• B. Freeze the user´s account.

• C. Change the user's login hours.

• D. Delete the user's account.

The administrator is asked to deactivate the salesforce user account for an employee who has recently left the company. When a user account is deactivated, what happens to the associated license?

• A. The license becomes available for reassignment.

• B. The license is deleted.

• C. The license is removed from the billable licenses for the organization.

• D. The license is automatically assigned to another user

Where can a system administrator assign a page layout? Choose 2 answers

• A. Role

• B. Profile

• C. App

• D. Record Type

The password policy in UC orgs shows that the length of time until passwords expire is 60 days. However, a sales rep are complaining that their passwords expire every 30 days. Where should the system administrator change the password expiration period for the sales rep users?

• A. Individual user records

• B. Permission sets assigned to the users

• C. Profiles assigned to the users

• D. Roles assigned to the users