Study Part 2

What organization oversees workplace safety?

• FMLA

• OSHA

• SOTP

• FLSA

What does "R" in the SMART Goal Mean?

• Ready

• Ready-Oriented

• Results-Oriented

• Routine

The repetitive cycle that occurs with with retailers in regard to product assortment.

• Customer Service

• The retail product cycle

• Clearance

• Telemarketing

What step in the retail product cycle comes after distribution of products?

• Selling

• Selection

• Allocation

• Distribution

The period key term in retail for how long an item remains usable and fit for consumption.

• Inventory

• Spoiled

• Expiration

• Shelf Life

The term for distributing merchandise from the manufacturer to the retail location is called.

• Refreshing

• Receiving

• Updating

• Allocation

A large facility that manufacturers send large quantities of products to then be distributed to stores in called.

• Carton

• Distribution Center

• Garage

• Store

When distribution team membres use replenishment reports to retrieve quantities of items to be sent to stores they are :

• Mixing

• Sending

• Picking

• Packing

Who is responsible for making sure that the safety exits aren't blocked and are free to be used in an emergency.

• Police Officer

• OSHA Officer

• Retail employee

• Customer

What contributes to a negative brand?

• Inconsistent attributes and behaviors

• Finding a way to go an extra step for the customer

• Spending a little more time with customers

• Knowing your customer backwards and forwards