CPNI TRAINING

All DPAC employees are responsible for reading and acknowledging our Information Security Policy  

• True

• False

Annual CPNI training is required for what categories of DPAC employees? 

•   Front line CSR's and Field Crew

• Managers and CSRs

• All DPAC Employees

•  Executives

Suspected breaches of the CPNI policy should be referred to whom? 

• The Police

• Chief Technology Officer

• Chief Executive Officer

• Immediate Supervisor

Intentional, unauthorized disclosure of CPNI can result in termination. 

• False

• True

Under what circumstance may DPAC properly disclose CPNI? 

• To an account holder who has provided their authentication/verification

• Both A and C

• Pursuant to a lawful request by a law enforcement agency

• To any customer who holds a General Power of Attorney

What does PII stand for

• Carbon Copy Inprint

• Personally Identifiable Information

• Consumer Credit Index

• Peoples Isolated Information

Which agency of the US federal government regulates CPNI? 

• Address

• Phone Number

• Usage History as recorded in CDR

• All the above

Which agency of the US federal government regulates CPNI? 

• National Aeronautics and Space Administration (NASA)
• Federal Communications Commission (FCC)
• Department of Homeland Security (DHS)
• Environmental Protection Agency (EPA)

What does the acronym CPNI stand for? 

• Corporate Private Network Infrastructure
• Customer Proprietary Network Information
• Customer Privacy Network Information
• Centralized Public Network Interface