KPIs Quizz

Which of the following is a common client service mistake?

• Asking clarifying questions.

• Offering multiple communication options.

• Stepping back from promises.

• Providing personalized solutions.

How can the KPI 'Client Satisfaction Score' be effectively measured?

Reorder the following from most to least important.

• By sending post-project surveys to clients.

• Through the number of project completions.

• By counting repeat clients.

• By the number of awards the project wins.

Which of the following is a common KPI for architects?

• Number of cups of coffee consumed.

• Social media followers.

• Office desk cleanliness.

• Project completion time.

What does the Labor Over Fees Ratio measure?

• The ratio of administrative expenses to total revenue.

• The proportion of labor costs to the fees earned.

• The percentage increase in employee salaries over time.

• The total number of hours worked by employees.

Which service does SupportRoom NOT provide?

• Therapy.

• Legal Support.

• Financial Consulting.

• Gym Memberships.

What is the best way to handle unexpected challenges in a project?

• Panic.

• Ignore them.

• Develop a contingency plan.

• Blame the client.

What technique helps in managing time effectively and improving productivity?

• The Social Media Hour.

• The Snack Break Strategy.

• The Pomodoro Technique.

• The Movie Marathon Method.

What is a common KPI related to personal productivity?

• Length of lunch breaks.

• Time spent on social media.

• Number of coffee breaks taken.

• Efficiency in completing tasks.

Is multitasking an effective strategy for improving productivity in the workplace?

• Yes.

• No.

• No, unless you're a superhero like me.

What percentage of employees feel nervous or upset, according to the presentation?

• 18%

• 35%

• 40%

• 68%