PST Final Quiz

Identify the different types of Jam & Feed Issues

• Paper Jam

• Carriage Jam

• Traffic Jam

• No pick / Feed

Which of these are the possible causes of Paper Jam Issue?

• The print rollers are dirty.

• The print tray is overloaded with papers.

• Ink Cartridges are newly replaced

• The paper used for printing is incompatible or with poor quality.

Which 2 transfer methods are being used as part of LeadStream process

• Cold

• Online

• Warm

• Offline

Which are the 2 types Ink Cartridge based on Tech?

• IPH / IIC

• DLSU / UP

• HIGH YIELD / STANDARD

• TRADE / SETUP

What does a printer offline status indicate?

• The printer is out of paper.

• The computer is not able to communicate with the printer.

• The printer is turned off.

• The printer is out of ink.

Which step comes immediately after ensuring the printer is connected to the network in the Printer Offline Troubleshooting Guide?

• Check Leadstream

• Automatic fix

• Manual fix

• Printer driver installed

What needs to be created in CDAX when processing a printer replacement?

• Sales Offer

• Service Order

• Parts Order

• New Order

This tool can let you view at take over the screen of the customer's device.

• LiveLens

• Remote View

• Remote Control

• LiveLines

Which of the following is NOT a part of troubleshooting steps for fixing poor print quality issue?

• Print and examine the Quality Diagnostic Report

• Clean the cartridge/ printhead

• Replace empty ink cartridge

• Install printer driver to the computer

This tool can let you view the screen of the customer's device.

• LiveLens

• Remote View

• Remote Control

• LiveLines