THURSDAY 13TH 2024

Which of the following factors is most crucial for ensuring guest satisfaction in the hospitality industry?

• Speed of service

• Quality of amenities

• Affordability

• Location

Which of the following is NOT a common type of accommodation in the hospitality industry?

• Hotel

• Motel

• Lodge

• Confectionery

In the context of restaurant management, what does FIFO stand for?

• First In, First Out

• Fresh Ingredients, Fresh Orders

• Fast In, Fast Out

• Food in, Food out

Which document typically contains details of a guest's stay, including room rate, check-in and check-out dates, and any special requests?

• Guest folio

• Reservation voucher

• Housekeeping report

• Inventory checklist

What does the term "turndown service" refer to in the context of housekeeping?

• Turning off all lights in the hotel

• Closing the hotel for the night

• Refreshing and tidying up guest rooms in the evening

• Turning over guest room keys to the front desk

Which of the following countries is NOT a member of the European Union (EU)?

• Switzerland

• Germany

• France

• Sweden

Which of the following is NOT a format of international cricket?

• Test cricket

• One Day International (ODI)

• Twenty20 (T20)

• League cricket

How many players are there in a cricket team?

• 8

• 10

• 11

• 12

Which sport is known as "the gentlemen's game" and is played internationally with teams representing their countries?

• Tennis

• Cricket

• Rugby

• Golf

• Which country has won the most Olympic gold medals in basketball?

• United States

• Spain

• Argentina

• Russia