Communication Review 2

What is the first step in using active listening skills to obtain the chief complaint from a patient?

• Identify the patient.

• Smile, and establish eye contact.

• Seat the patient in an appropriate area.

• Focus full attention on the patient.

Which of the following is NOT a step in the method for using active listening skills?

• Ask open-ended questions.

• Interrupt the patient.

• Provide feedback by paraphrasing.

• Document the chief complaint.

What should you do before leaving the patient?

• Restate the chief complaint.

• Ask the patient the reason for the current appointment.

• Smile, and establish eye contact.

• Conclude the patient interview.

What is the purpose of using active listening skills according to the objective?

• To diagnose the patient.

• To obtain the chief complaint from a patient.

• To provide medical treatment.

• To document the patient's history.

What should be done after concluding the patient interview?

• Document the chief complaint.

• Ask open-ended questions.

• Provide feedback by paraphrasing.

• Observe the patient for signs of needing to give more information.

Which directive communication technique encourages the patient to discuss freely?

• Closed-Ended Question

• Open-Ended Question

• Reflecting

• Acknowledgment

What is an example of a Closed-Ended Question?

• "Please describe your pain for me."

• "When did the pain start?"

• "Are you having pain?"

• "I understand what you are saying."

Which technique involves asking the patient for further information?

• Reflecting

• Restating

• Exploratory Question

• Silence

What does the Reflecting technique involve?

• Indicating understanding

• Directing the conversation back to the patient by repeating the patient's words

• Requesting more information to better understand

• Remaining silent or making no gesture in response to a statement

Which technique is used to indicate understanding?

• Acknowledgment

• Restating

• Add to an Implied Statement

• Seek Clarification