lecci 2 cap syste

is a contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers and other enterprise users make more informed decisionsv

• Digital dashboard,

• Business intelligence

• Chief privacy officer

• Customer relationship management

is a senior manager who oversees the use of information technology in the firm. are expected to have a strong business background as well as information systems expertise

• Chief security officer (CSO)

• Chief information officer (CIO)

• Chief knowledge officer (CKO)

• Chief privacy officer (CPO),

is responsible for the firm’s knowledge management program. helps design programs and systems to find new sources of knowledge or to make better

• Chief security officer (CSO)

• Chief knowledge officer (CKO)

• Chief information officer (CIO)

• Chief privacy officer (CPO)

is responsible for ensuring that the company complies with existing data privacy laws.

• Chief security officer (CSO)

• chief privacy officer (CPO)

• Chief knowledge officer (CKO)

• Chief information officer (CIO)

is in charge of information systems security for the firm and is responsible for enforcing the firm’s information security policy

• Business intelligence

• Chief security officer (CSO)

• Chief privacy officer (CPO)

• Chief knowledge officer (CKO)

is working with others to achieve shared and explicit goals - mission accomplishment and usually takes place in a business, or other organization, and between businesses

• Teams

• Collaboration

• Electronic business (e-business)

• IT governance

to help manage their relationships with their customers. - provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.

• Cyberlockers

• Customer relationship management (CRM) systems

• Chief security officer (CSO)

• Digital dashboard

are online file-sharing services that allow users to upload files to secure online storage sites from which the files can be shared with others.

• Business intelligence

• Cyberlockers

• Executive support systems (ESS)

• IT governance

focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.

• Collaboration

• Decision-support systems (DSS)

• Customer relationship management (CRM) systems

• Chief information officer (CIO)

which displays on a single screen graphs and charts of key performance indicators for managing a company

• Cyberlockers

• Digital dashboard

• Decision-support systems (DSS)

• Collaboration