SC 2024 SOG FTB Quiz 1

What is FTB KPI in core incentive for Telesales?

• Revenue without ES & FS

• TDI Shipment

• FTB TDI Shipment & Retention

• Active Customer

What is FTB KPI in core incentive for Field Sales?

• Revenue without ES & FS

• TDI Shipment

• FTB Revenue & Retention

• Active Customer

A loyalty definition for a customer that generated his first revenue within the last 3 months is …

• New customer

• Up-trading customer

• Down-trading customer

• Lost customer

• Regained customer

A loyalty definition for a customer that generated no revenues during the observation period is …

• New customer

• Up-trading customer

• Down-trading customer

• Lost customer

• Regained customer

A loyalty definition for a customer that was considered a lost customer but started generating revenues again within the last 3 months is …

• New customer

• Up-trading customer

• Down-trading customer

• Lost customer

• Regained customer