Check Your Knowledge

Which of the following is True for an LRN Mismatch

• No Dial Tone

• No Outbound

• No Inbound

• All of the Above

The DDD of a port is the...

• Definite Due Date

• Desired Due Date

• Demand Due Date

• Done Deal Date

What is the Ringer Equivalency Number for Optimum Voice Modems

• 5

• 3

• 7

• 4

What phone number can you record your Remedy ticket under if you are unable to verify the customer's account information?

• 803-6020

• 803-9700

• 803-5200

• 803-9408

Which of the following methods can you use to find an account in TRiO?

• 10 Digit OV Telephone Number

• 13 Digit Account Number

• MAC Address

• All of the Above

Which KDB link is used to research rates, discounts and payment information

• Customer Lookup

• Billing

• Product Knowlege

• Rate Events

Which KDB link is used to research Service information

• Troubleshooting

• Policies and Procedures

• Field Operations

• Product Knowledge

Which tool should you use to assist a customer with a billing inquiry

• IBA

• VAT

• LightSpeed

• ITT

Which of the following is true about ITT tool

• Used to troubleshoot FTTH Calls

• Used to troubleshoot OV/OOL Calls

• Used to troubleshoot iO Calls

• All of the Above

Average Handle Time (AHT) consists of which of the following?

• Talk Time and Wrap

• Talk Time, Hold Time and Wrap

• Hold Time and Wrap

• Talk Time and Hold Time