Check Your Knowledge
Quiz
•
Specialty
•
Professional Development
•
Practice Problem
•
Medium
Abe Kwarteng
Used 7+ times
FREE Resource
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10 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is True for an LRN Mismatch
No Dial Tone
No Outbound
No Inbound
All of the Above
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
The DDD of a port is the...
Definite Due Date
Desired Due Date
Demand Due Date
Done Deal Date
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the Ringer Equivalency Number for Optimum Voice Modems
5
3
7
4
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What phone number can you record your Remedy ticket under if you are unable to verify the customer's account information?
803-6020
803-9700
803-5200
803-9408
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following methods can you use to find an account in TRiO?
10 Digit OV Telephone Number
13 Digit Account Number
MAC Address
All of the Above
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which KDB link is used to research rates, discounts and payment information
Customer Lookup
Billing
Product Knowlege
Rate Events
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which KDB link is used to research Service information
Troubleshooting
Policies and Procedures
Field Operations
Product Knowledge
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