HM-Chap 4
Authored by linh do
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University
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12 questions
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1.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Which of the following is NOT the key function of Front Office?
Cash handling
Safety and security
Guest inquiries
Room Inventory
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Booking made by a guest to secure room or other services for a specific period
Walk-In
Overbooking
Front Desk
Reservation
3.
MULTIPLE CHOICE QUESTION
10 sec • 1 pt
Guese who arrives at the hotel without a prior reservation and requests a room
No-Show
Group Reservations
Concierge
Walk-In
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A software system used by hotels to manage various operations, including reservations, guest information, billing, and room assignments
Room Inventory
Property Management System (PMS)
Reservation
Group Reservations
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
The process by which a guest completes their stay, settles any outstanding bills, and returns their room key or access card.
Check-in
Check-out
Walk-in
No-show
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
A staff member responsible for providing personalized assistance and recommendations to guests, such as arranging transportation, booking restaurant reservations, or providing information on local attractions.
Concierge
Front desk
Reservation
Night audit
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the term for •The average revenue generated per occupied room
Average Daily Rate (ADR)
RevPAR (Revenue per Available Room)
Occupancy Rate
Best Average Rate (BAR)
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