Quiz - Quality day 2024

What is the primary goal of Total Quality Management (TQM)?

• Increase profits

• Improve product quality

• Enhance customer satisfaction

• Reduce employee turnover

Which of the following is a key principle of Six Sigma?

• Zero defects

• Continuous improvement

• Employee motivation

• Customer feedback

Which tool is commonly used in Quality Management to identify the root causes of a problem?

• Control Chart

• Pareto Chart

• Fishbone Diagram

• Flowchart

In the context of quality management, what does the acronym PDCA stand for?

• Plan, Do, Check, Act

• Plan, Develop, Check, Act

• Prepare, Do, Control, Act

• Plan, Do, Correct, Adjust

Which ISO standard is related to quality management systems?

• ISO 9001

• ISO 14001

• ISO 27001

• ISO 45001