Quality Lec 5

What is the main objective of Total Quality Management (TQM)?

• Ignore customer feedback

• Long-term success through customer satisfaction

• Reduce customer satisfaction

• Increase costs

Which principle of TQM focuses on creating unity of purpose and direction within an organization?

• Leadership

• Engagement of People

• Customer Focus

• Process Approach

What is the purpose of a Cause-and-Effect Diagram in quality management?

• Record causes of a specific problem

• Analyze relationships between variables

• Identify problems

• Record customer complaints

What is the advantage of TQM related to employee engagement?

• Increased employee turnover

• Employee engagement

• Higher costs

• Decreased productivity

Which quality management tool helps in prioritizing problems based on their frequency in the system?

• Pareto Chart

• Scatter Diagram

• Check List

• Histogram

What is the purpose of a Quality Control Chart in TQM?

• Check if products meet specifications

• Identify customer complaints

• Record causes of a specific problem

• Analyze relationships between variables

What is the main disadvantage of TQM related to costs?

• Decreased costs

• Costs remain the same

• Increased costs

• No impact on costs

Which principle of TQM emphasizes the importance of competent, empowered, and engaged people at all levels of the organization?

• Customer Focus

• Leadership

• Engagement of People

• Process Approach

What is the purpose of a Scatter Diagram in quality management?

• Identify problems

• Record causes of a specific problem

• Analyze relationships between variables

• Prioritize problems

What is the advantage of TQM related to improved processes?

• Decreased productivity

• Increased waste of resources

• Improved processes

• Higher costs