Customer Service Quiz

Who is an internal customer?

• Employee

• Supplier

• Buyer

• Investor

What is the first step in handling a complaint?

• Argue with the customer

• Ignore it

• Listen carefully

• Blame someone else

Why is customer feedback important?

• To ignore it

• To improve services

• To get complaints

• To argue

What is effective listening?

• Talking more

• Interrupting

• Paying full attention

• Ignoring

How should you talk to customers?

• Rude

• Loudly

• Quietly

• Polite and clear

Who is an external customer?

• Colleague

• Buyer

• Supplier

• Manager

What is important in customer emails?

• Clear and polite language

• Being vague

• Using slang

• Ignoring grammar

What is the best way to end a call with a customer?

• Hang up quickly

• Yell

• Be silent

• Say goodbye and thank you

What should you do after solving a customer complaint?

• Follow up and try to solve it

• Forget about it

• Ignore the customer

• Complain yourself

What is the main goal of customer service?

• Making sales

• Keeping customers happy

• Making profits

• Managing employees