Communicate on the telephone

4 steps to start with when you are taking a phone call.

• 1- Say the company name.

  2- Greet the guest.

  3- Offer help.

  4- Say your name.

• 1- Greet the guest.

  2- Say your name.

  3- Say the company name.

  4- Offer help.

• 1- Say your name.

  2- Greet the guest.

  3- Say the company name.

  4- Offer help.

• 1- Greet the guest.

  2- Say the company name.

  3- Say your name.

  4- Offer help.

Select the correct answer:

• My name is Katherine speaking.

• Katherine speaking.

• I am Katherine on the phone.

• I am Katherine speaking.

quarter past two in the afternoon

• 02:15

• 13:45

• 14:15

• 01:45

quarter to nine in the evening

• 20:45

• 08:45

• 09:15

• 21:15

8:30 am

• Thirty past eight in the morning

• Eight thirty in the evening

• Eight and a half am

• Half past eight in the morning

Three fifteen in the afternoon

• 3:50 pm

• 03:15

• 15:15

• 3:15 am

Select the right time:

Could you arrange the bus to be at the airport 15 minutes before 4 in the afternoon?

• 3:45 pm

• 4:15 pm

• 4:15 am

• 16:45

Select the most formal offer.

• What do you want?

• Can I help you?

• How may I be of assistance?

• What can I do for you?

Change this 24-hour time to 12-hour time: 15:45

• A quarter past three

• 3:45 am

• 4:45 pm

• a quarter to four

If you are busy, it is ok to allow the phone to ring for a long time.

• True

• False