UNIT 1 MEET OUR STAFF
Quiz
•
English
•
3rd Grade
•
Practice Problem
•
Hard
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the main responsibility of Doormen in a hotel
Serve food and beverages
B.Clean and maintain guest rooms
C.Greet guests and assist with luggage
D.Handle reservations and inquiries
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which staff member is primarily responsible for parking and retrieving guests' vehicles?
A.Bellhops
B.Valets
C.Front Desk Clerks
D.Concierges
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a guest needs assistance with a room reservation, which staff member should they approach?
A. Doormen
B. Maintenance Staff
C. Housekeepers
D. Front Desk Clerks
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
In the hotel industry, which position is responsible for overseeing staff management and ensuring guest satisfaction?
A.Telephone Operators
B.Hotel Managers
C.Maintenance Staff
D.Concierges
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a guest wants to make a dinner reservation at a local restaurant, which hotel staff member should they consult?
A.Housekeepers
B.Concierges
C.Doormen
D.Bellhops
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Create a scenario where a hotel manager would need to handle a difficult guest situation, and outline the steps they should take to resolve it effectively.
A.Hotel Managers should...
B.Front Desk Clerks should...
C.Doormen should...
D.Concierges should...
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
hat is the primary responsibility of doormen in a hotel?
A.Clean guest rooms
B.Park guests' vehicles
C.Greet guests
D.Check-in guests
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