What is the primary purpose of routine messages in business?
TUTORIAL QUESTIONS CHP 4 AND 5

Quiz
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English
•
12th Grade
•
Medium
Fetylyana Pazilah
Used 19+ times
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40 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
To entertain the reader
To keep business operations going
To make a sale
To provide legal advice
2.
MULTIPLE SELECT QUESTION
1 min • 1 pt
Which of the following is not a common example of a routine message?
Requesting information
Asking for recommendations
Making a claim
Filing a lawsuit
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is a key benefit of explaining reasons for bad news?
It confuses the recipient
It provides justification and reduces negative feelings
It makes the message longer
It avoids taking responsibility
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the primary goal of sending goodwill messages?
To ask for a favor
To enhance relationships with customers and colleagues
To criticize poor performance
To announce policy changes
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is a potential benefit of using the passive voice in a bad-news message?
It makes the message longer
It depersonalizes the action
It highlights the sender's role
It avoids explaining the reasons
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the main goal when conveying bad news effectively?
To blame the recipient
To minimize the recipient's negative reaction
To ignore the recipient's feelings
To deliver the news as quickly as possible
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
When should bad news be cushioned in a message?
When the bad news is insignificant
When the bad news is personally upsetting
When the recipient prefers directness
When the news will not provoke a reaction
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