Btec unit 1 session 27 Quiz

What does user experience (UX) encompass?

• Ease of use, performance, availability, and accessibility

• Only ease of use and performance

• None of the above

• Only availability and accessibility

How can businesses benefit from using IT systems?

• By decreasing system availability

• By making tasks more complicated

• By reducing employee costs

• By increasing the number of employees

What is an example of a task that can be managed by fewer individuals or machines?

• Hiring new employees

• Organizing company events

• Conducting face-to-face meetings

• Allocating cinema seats and printing tickets

Which of the following is NOT a cost that may increase due to technology?

• Maintenance

• Upgrades

• Replacement systems

• Employee salaries

What can cause interruptions in business practices when implementing new systems?

• Customer feedback

• Employee satisfaction

• Time scales and testing

• Market trends

Which of the following is not a factor relating to user experience?

• ease of use

• blogging

• performance

• availability

• accessibility 

Good User experience makes using technology enjoyable and efficient, leading to satisfied users.

• True

• False

UX stands for what?

• User Expert

• User Experiment

• User Experience

• User Export

Costs relating to technology may increase such as… (Pick 4)

• Maintenance

• Upgrades

• Bitcoin

• Replacement systems

• Training and retraining staff

CRM stands for what?

• Credit relationship management

• Customer relationship management

• Consumer relationship management

• Customer rapport management