IKN Lean Healthcare

What is the primary goal of Lean Healthcare?

• Increase revenue

• Hire more staff

• Expand hospital facilities

• Reduce waste and improve patient care

Which is NOT a principle of Lean?

• Push system

• Pursuing perfection

• Mapping the value stream

• Creating flow

The 3M in wastes are, EXCEPT...

• Muda

• Muri

• Mula

• Mura

In Lean Healthcare, what is "value" defined as?

• Any process or service that the patient is willing to pay for

• Anything that increases revenue

• Any administrative task

• The cheapest service available

Which is NOT a Lean tool?

• PDCA

• Poka Yoke

• Fishbone diagram

• DMAIC

What is the purpose of a "Gemba Walk" in Lean Healthcare?

• To promote physical exercise among staff

• To observe and understand work processes in their actual environment

• To conduct financial audits

• To hold team-building activities

Label the steps in this PDCA cycle!

b

d

h

e

Clean Up

Countermeasure

Do

Act

Check

Analyse

Delegate

Process

Audit

Plan

Patients waiting for long periods before receiving treatment is an example of which type of waste in Lean Healthcare?

• Overprocessing

• Waiting

• Inventory

• Motion

All of these are elements typically included in a Value Stream Map (VSM), except:

• Information flow

• Process time

• Manpower

• Staff schedule

Categorise the following Lean tools into those used to identify wastes and those used to eliminate wastes:

Groups:

(a) Tools to identify wastes

,

(b) Tools to eliminate wastes

• Kaizen

• Poka Yoke

• Value Stream Mapping

• Gemba Walk

• 5S

• Root Cause Analysis