Process1

Name

Which is NOT TRUE about SecureCx?

• Team Leader is required to review the incident in SecureCX and provide findings within 24 hours of receipt.

• Violations would occur when the employee is on the clock even if they are not logged into client tools.

• • Employees should be coached to keep their phone and bystanders away from their workspace even if the incident is not considered a violation.

• All cases are displayed in IST (India Standard Time), which is currently 10.5 hours ahead of Eastern Standard Time.

• The following are NOT considered SecureCx violations EXCEPT:

• • Employee is accessing a duo code prior to opening client tools.

• • Employee is troubleshooting with IT / leadership due to system issues and does not have client tools open.

• • Employee is off the clock, on break, or on lunch and does have client tools open.

This is the training survey that the class needs to take every end of each PST week except the last week.

• NA End of Training Survey

• NA Training Pulse Survey

• NA  A- Bay Pulse Survey

• NA PST Pulse Survey

This is the training survey that the class needs to take every end of each OJT week except the last week.

• NA 30 Day Post A-Bay Survey

• NA Nesting Pulse Survey

• NA  A- Bay Pulse Survey

• NA End of A-Bay Survey

Your PST is ending this week on a Tuesday and is starting OJT on Wednesday. What training survey should the class need to take on Friday?

• NA Training Pulse Survey

• NA End of Training Survey

• NA  A- Bay Pulse Survey

• NA End of A-Bay Survey

Your class onboarded on Monday and Tuesday. Then PST started on Wednesday. What training survey should the class need to take on Friday?

• NA Training Pulse Survey

• NA Onboarding Survey

• NA End of Training Survey

• NA  A- Bay Pulse Survey

Deborah completed onboarding but reached out on Onboarding day2 to inform that she opted to resign. Workday termination was done on PST Day1. What should be the tagging on TMS?

• CCT Completed

  PST Terminated

  TR Cancelled

• CCT Terminated

  PST Cancelled

  TR Cancelled

• CCT Cancelled

  PST Cancelled

  TR Cancelled

• CCT Terminated

  PST Terminated

  TR Terminated

Edward sent his resignation end of day of the last day of PST. You processed Workday termination the next day because it is already beyond the cut off time. What should be the tagging in TMS?

• CCT Completed

  PST Terminated

  TR Cancelled

• CCT Completed

  PST Completed

  TR Terminated

• CCT Completed

  PST Terminated

  TR Terminated

• CCT Completed

  PST Completed

  TR Cancelled

Jonathan was part of the original roster and he attended onboarding but he is yet to receive his equipment in the next 5 days. Onboarder decided that he should be moved to the next class. What should be the tagging in TMS?

• CCT Cancelled

  PST Cancelled

  TR Cancelled

• CCT No Show

  PST Cancelled

  TR Cancelled

• CCT Transfer Technical 

  PST Cancelled

  TR Cancelled

• CCT Withdrawn Technical

  PST Cancelled

  TR Cancelled