Service Excellent
Quiz
•
Professional Development
•
Professional Development
•
Medium

Asma Budi Aswadi
Used 7+ times
FREE Resource
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10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Service Excellence adalah ...
Memberikan pelayanan yang baik kepada customer
Memberi pelayanan sesuai dengan prosedur
Memberikan pelayanan yang melebihi ekspektasi customer
Memberi pelayanan yang sesuai harapan
2.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Pelanggan dimana mereka termasuk bagian organisasi yang kita pun di dalamnya disebut ….
Customer External
Customer Internal
Customer Intermediate
Customer Luar
3.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Prinsip dasar Service Excellence adalah…
Koordinasi, empati dan komunikasi
Komunikasi
Empati dan Simpati
Sikap, Perhatian dan Tindakan
4.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Komunikasi yang mengedepankan cara pandang mengemukakan pendapat dan perasaan tanpa memaksakan kehendak adalah ….
Agresif
Efektif
Asertif
Pasif
5.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Dalam Service Excellence, sebuah tim kerja berbeda bagian disebut berkontribusi pada perusahaan, saat …
Mampu menjadi andalan atasan
Mampu berkomunikasi dengan baik
Mampu mengelola dengan baik/benar hubungan antar unit kerja
Mampu melaksanakan tugas sesuai dengan arahan
6.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Apa saja emosi dasar manusia?
Bernilai
Dihargai,
Disayangi,
Dipahami
Aman
Bernilai,
disegani,
dihargai,
ditakuti
Bernilai,
disayangi,
dihormati,
disegani
semua jawaban benar
7.
MULTIPLE CHOICE QUESTION
30 sec • 20 pts
Pengertian Empati yang paling sempurna adalah...
Mengucapkan perasaan diri kepada orang lain
Mengungkapkan perasaaan orang lain yang sedang gembira
Memahami keadaan saat seseorang mengalami hal-hal sedih
Ikut merasakan perasaan/ kondisi orang lain serta mampu mengungkapkannya
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