Service Excellent

Service Excellent

Professional Development

10 Qs

quiz-placeholder

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QUIZIZ WEEK 11

QUIZIZ WEEK 11

Professional Development

10 Qs

Customer Service Excellence

Customer Service Excellence

Professional Development

10 Qs

Service Excellent

Service Excellent

Assessment

Quiz

Professional Development

Professional Development

Medium

Created by

Asma Budi Aswadi

Used 7+ times

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10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Service Excellence adalah ...

Memberikan pelayanan yang baik kepada customer

Memberi pelayanan sesuai dengan prosedur

Memberikan pelayanan yang melebihi ekspektasi customer

Memberi pelayanan yang sesuai harapan

2.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Pelanggan dimana mereka termasuk bagian organisasi yang kita pun di dalamnya disebut ….

Customer External

Customer Internal

Customer Intermediate

Customer Luar

3.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Prinsip dasar Service Excellence adalah…

Koordinasi, empati dan komunikasi

Komunikasi

Empati dan Simpati

Sikap, Perhatian dan Tindakan

4.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Komunikasi yang mengedepankan cara pandang mengemukakan pendapat dan perasaan tanpa memaksakan kehendak adalah ….

Agresif

Efektif

Asertif

Pasif

5.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Dalam Service Excellence, sebuah tim kerja berbeda bagian disebut berkontribusi pada perusahaan, saat …

Mampu menjadi andalan atasan

Mampu berkomunikasi dengan baik

Mampu mengelola dengan baik/benar hubungan antar unit kerja

Mampu melaksanakan tugas sesuai dengan arahan

6.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Apa saja emosi dasar manusia?

Bernilai

Dihargai,

Disayangi,

Dipahami

Aman

Bernilai,

disegani,

dihargai,

ditakuti

Bernilai,

disayangi,

dihormati,

disegani

semua jawaban benar

7.

MULTIPLE CHOICE QUESTION

30 sec • 20 pts

Pengertian Empati yang paling sempurna adalah...

Mengucapkan perasaan diri kepada orang lain

Mengungkapkan perasaaan orang lain yang sedang gembira

Memahami keadaan saat seseorang mengalami hal-hal sedih

Ikut merasakan perasaan/ kondisi orang lain serta mampu mengungkapkannya

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