(Chapter 4) Managing Employee Performance

What does performance include measures of?

• Only outcomes

• Behavior and results

• Only results

• Only behavior

What are the three factors that determine performance according to the text?

• Knowledge, Skills, Effort

• Declarative Knowledge, Procedural Knowledge, Motivation

• Personality, Abilities, Goals

• Physical skills, Cognitive skills, Interpersonal skills

What are the two main types of multi-dimensional behaviors mentioned in the text?

• Behavioral performance and Result performance

• Task performance and Contextual performance

• Positive performance and Negative performance

• Individual performance and Organizational performance

What is the Trait Approach to measuring performance based on?

• Employee knowledge

• Employee outcomes

• Employee behavior

• Individual traits of employees

What does the Behavior Approach emphasize in measuring performance?

• Employee traits

• Employee behavior

• Employee knowledge

• Employee outcomes

What does the Results Approach focus on in measuring performance?

• Employee knowledge

• Employee outcomes

• Employee behavior

• Employee traits

What is the main difference between Task Performance and Contextual Performance?

• Task Performance is not role prescribed, Contextual Performance is influenced by abilities

• Task Performance is process oriented, Contextual Performance is not behavior oriented

• Task Performance varies across jobs, Contextual Performance is fairly similar across jobs

• Task Performance is influenced by personality, Contextual Performance is role prescribed

What does the text mention about employees' behaviors and results?

• Employees' behaviors and results vary based on the situation

• Employees' behaviors produce consistent results

• Employees perform in isolation

• Employees' behaviors are not influenced by the situation

What is the main focus of the Behavior Approach in measuring performance?

• Employee traits

• Employee behavior

• Employee knowledge

• Employee outcomes

According to the text, what are the key components that influence performance?

• Declarative Knowledge, Procedural Knowledge, Motivation

• Personality, Abilities, Goals

• Physical skills, Cognitive skills, Interpersonal skills