Communication Quiz

What is communication?

• The process of cooking food

• The study of ancient civilizations

• The exchange of information and can be one-on-one or between groups of people

• The act of flying in an airplane

What is Effective Communication?

• The exchange of information, intention, and emotion

• The process of building a house

• The act of driving a car

• The study of plants

What are the Goals of Communication?

• The study of astronomy

• Inform, influence, inspire, motivate, build relationships, learn, gain inspiration, promote yourself, and socialize

• The process of baking a cake

• The act of swimming in a pool

What are the Do's and Don'ts in face-to-Face Communication with the Guest?

• The act of climbing a mountain

• The process of painting a picture

• The study of oceanography

• Greet guests warmly and professionally

What are the Do's and Don'ts in Answering Calls?

• The act of riding a bike

• Be Polite

• The process of playing a video game

• The study of geology

What are the Do's and Don'ts in Written Communication?

• The process of planting a tree

• Write with the reader in mind

• The study of psychology

• The act of running a marathon

What is Verbal Communication?

• The act of sailing a boat

• The study of economics

• The process of knitting a sweater

• Communication using spoken words

What is Non-Verbal Communication?

• The act of skydiving

• The study of literature

• The process of making pottery

• Communication using gestures, body language, and facial expressions

What is Visual Communication?

• The process of sculpting a statue

• Communication using visual elements like charts, graphs, and images

• The study of history

• The act of bungee jumping

What is Written Communication?

• Communication through written words like letters, emails, and reports

• The process of composing music

• The act of horseback riding

• The study of sociology