Hospitality and Service Excellent

Hospitality and Service Excellent

University

20 Qs

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Hospitality and Service Excellent

Hospitality and Service Excellent

Assessment

Quiz

Business

University

Practice Problem

Easy

Created by

Pande Bagus

Used 8+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Media Image

Sebutkan apa itu 3 S dalam service excellent

Senyum, Sapa, Sayang

Sayang, Sapa, Salam

Senyum, Sapa, Salam

Senyum, Senang, Sayang

2.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Media Image

Apa itu good service?

Bila harapan sama dengan realita

Bila harapan tidak sesuai dengan realita

Bila tidak ada yang peduli dengan harapanmu

Bila harapan kamu tidak terwujud

3.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Media Image

Pemberian layanan yang ramah kepada wisatawan yang berkunjung ke suatu lokasi wisata tertentu

Service

Pelayanan

Hospital

Hospitality

4.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Media Image

Jenis industri yang dapat menerapkan hospitality

Pariwisata

Transportasi

Kesehatan

Semua jawaban benar

5.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Media Image

Salah satu dimensi kualitas pelayanan berdasarkan Parasuman yaitu

Novelty

Keandalan

Tenaga kerja

Pengalaman

6.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Media Image

Kebutuhan yang dirasakan seseorang mendasar bagi kesejahteraannya juga sangat menentukan harapannya disebut

Word of Mouth

Personal need

Adequate need

Situasional Factor

7.

MULTIPLE CHOICE QUESTION

20 sec • 5 pts

Media Image

Pernyataan secara personal atau non personal yang disampaikan oleh orang lain selain penyedia jasa disebut

Ghibah

Ngobrol

Word of mouth

Endorsement

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