PAV Final Spring 2024

First Name

Conflict in the workplace may arise due to:

• A) Similar values and beliefs of employees.
• B) Consistent managing styles.
• C) Poor communication.
• D) Identical goals among employees.

What is an effective technique for resolving conflict as a leader?

• A) Remaining impartial and ignoring the issue.
• B) Compromising to address all concerns fairly.
• C) Encouraging competition among team members.
• D) Avoiding confrontation altogether.

What questions help determine the ethicality of an action in business?

• A) Is it easy?
• B) Is it legal? Is it right? Is it beneficial?
• C) Is it difficult?
• D) Is it expensive?

What should you consider when communicating verbally?

• A) Posture and personal space.
• B) Eye contact and facial expressions.
• C) Tone of voice and emphasis.
• D) The color of your clothes.

What does "pitch" refer to in verbal communication?

• A) The volume of your voice.
• B) The emphasis on certain words.
• C) How high or deep your voice is.
• D) The speed at which you speak.

Effective listening involves:

• A) Making judgments about the speaker.
• B) Focusing attention on the speaker and away from distractions.
• C) Interrupting the speaker to express your own thoughts.
• D) Ignoring the speaker's emotions.

Which of the following is a common mistake in writing?

• A) Using proper grammar and punctuation.
• B) Avoiding run-on sentences.
• C) Confusing singular and plural words.
• D) Using complete sentences.

What punctuation mark ends a direct question or inquiry?

• A) Period.
• B) Comma.
• C) Question mark.
• D) Exclamation mark.

Which of the following is a good tip for writing e-mails?

• A) Using work-related e-mail addresses for social e-mails.
• B) Refraining from spell checking e-mails.
• C) Typing in all caps for emphasis.
• D) Including a subject in the subject line.