Operations Strategy Quiz

According to the learning material, what is a market requirement that Ryanair focuses on?

• High prices

• Complex services

• Reliability

• Luxury experience

What is the primary focus of setting a strategy in business according to the text?

• To handle day-to-day operations

• To set broad objectives that direct an enterprise towards its overall goal

• To focus solely on short-term objectives

• To create confusion and distractions

How does the operations function contribute to strategy as indicated in the diagram?

• Operations drives strategy

• Operations evaluates strategy

• Operations documents strategy

• Operations audits strategy

According to the diagram, which of the following is a result of higher capacity utilization in operations management?

• Higher costs

• Lower capital requirements

• Decreased process efficiency

• Reduced customer satisfaction

What is the characteristic of operations management concerning the level of aggregation?

• Aggregated

• Macro

• Detailed

• Micro

What is the primary focus of Stage 1 in Hayes and Wheelwright’s four-stage model?

• Redefine industry expectations

• Adopt best practice

• Correct the worst problems

• Link strategy with operations

According to Hayes and Wheelwright’s four-stage model, what characterizes Stage 4 regarding operations?

• Externally neutral

• Internally supportive

• Externally supportive

• Give an operations advantage

What is the strategic impact described at the highest level in Hayes and Wheelwright’s model?

• Clearly the best in the industry

• As good as competitors

• Holding the organization back

• Redefine industry expectations

What is the primary focus of a top-down approach in operations strategy according to the diagram?

• To build operations capabilities

• To learn from day-to-day experiences

• To satisfy the organization's markets

• To interpret higher-level strategy

According to the diagram, what should operations strategy aim to achieve in relation to market requirements?

• Build operations capabilities

• Interpret higher-level strategy

• Satisfy the organization's markets

• Learn from day-to-day experiences