Week 2 Monday KC(Post training/Prep)

Are you covered for Covid 19 while on holiday?
multiple choice

• Covid 19 cover comes as standard on all Staysure policies

• As long as they have declared all their pre-existing medical conditions.

• No

• Covid 19 cover is available as an Additional Cover Option(ACO)

What are the requirements for HCC?

• You must have 2 consecutive nights pre-booked accommodation

• You must have 2 nights booked accommodation

• GHIC is required for all trips within the UK

• It comes as Standard on all policies

Emergency Medical is covered on all Staysure Policies.

• TRUE

• FALSE

While traveling to Scotland, How much cover is allowed for Repatriation?

• nil

• £5000

• £10000

• £1000

As customer Service, you are able to assist with which of the following?

• New business

• Medical updates, add ons(ACO's),trip extensions, postage, change of holiday dates, destination, upgrades. Personal details,etc

• Renewals

• None of these

What must be asked when booking a policy for a minor?

• Where are they travelling to?

• Will they be under adults supervision at all times a. Will they be under adults supervision to and from the point of leaving the UK Customs?

• If they have their Passport?

• When they will be travelling?

Which of these are eligibility requirements to have a policy?
Select all that apply

• Must have pre-existing medical conditions

• Fit to travel

• over 50

• Must be residing in the UK for at least 6 months

IF the policy holder does not own the card we have stored and does not want to save their new card for future payments, they will be opted out of auto renewal.

• TRUE

• FALSE

What is Defined as a cruise?

• Trips on Ocean or river Cruise ships, Gullet Boat

• A Ferry Crossing from the UK to France

• A boat party that never leaves the dock

• A canoe or banana boat.

If the customer reaches the airport and their flight has been delayed, Can they claim? 

• Yes

• No

• Yes, they can claim under cancellation if delayed for more than 12 hours

• No, they will need to add the Travel Disruption Extension(TDE) to be covered flight cancellations and delays.