Chapter 1 - In-class

Imagine a workplace where Muhammad, Aarav, and Lily come from different linguistic and cultural backgrounds. What might make them hesitant to communicate effectively with each other?

• religious concerns

• age gaps

• linguistic and/or cultural differences

• common values

What is the impact of Web 2.0 applications on intercultural interaction?

• By limiting access to information based on linguistic and cultural backgrounds.

• By facilitating collaborative learning and content creation across diverse backgrounds. 

• By reducing the necessity of intercultural competence.

• By reinforcing economic disparity and unequal access to communication technology.

What is the term for embedding international/intercultural perspectives into local educational settings?

•  globalization

• internationalization

• intercultural communication

• internationalization at home (IaH)

What is the imperative for studying language and intercultural communication described as ‘by diminishing the physical barriers of time and distance, advances in both domains are greatly increasing the exchange of people, commodities, information and ideas.’?

• globalization

• advances in transportation and communication technologies

• changing demographics

• internationalization

What is the term for the process of integrating an international, intercultural or global dimension into the purpose, functions or delivery of post-secondary education?

• globalization

• internationalization

• intercultural communication

• changing demographics

Which is NOT a key characteristic of an ethical intercultural communicator?

• acknowledging that some individuals can serve as a representative of an entire community or culture

• seeking and providing (verbal and nonverbal) feedback to ensure that messages are received as intended

• valuing intercultural cooperation and peaceful conflict mediation/resolution

• treating people of other cultures with respect and dignity

Which of the following statements about a code of ethics is correct?

• A code of ethics provides guidelines for professional behavior but not everyday life.

• Core beliefs and religious traditions are the sole sources of a code of ethics.

• Religious codes of ethics are universal and followed by all believers worldwide.

• The Ten Commandments in Christianity include instructions for worship, moral prohibitions, and honoring relationships.

You are a project manager leading a diverse team consisting of members from different cultural backgrounds. During a meeting, one team member, who is from a culture that values harmony and saving face, feels offended by the directness of another team member's criticism. In this scenario, which aspect of intercultural conflict, as defined by Ting-Toomey, is most evident?

• The clash of cultural values and communication styles leading to heightened stress and complexity.

• The struggle to manage conflict effectively without considering both culture and communication.

• The clash of diverse opinions, values, and beliefs resulting in violence.

• The need for interpersonal communication to build a professional relationship

You are a manager in a global consulting firm. When your team suggests implementing a new system to streamline processes and increase efficiency, the local team expresses resistance to change, emphasizing the importance of maintaining traditional methods that align with their cultural values and practices. The disagreement intensifies, leading to a deadlock where both teams struggle to find a resolution. In the scenario described, which concept from LeBaron and Pillay's theory of conflict and cultural fluency is most applicable?

• Advocating own cultural strengths to assimilate the others

• Implementing traditional methods to maintain cultural values

• Ignoring the conflict to promote harmony

• Recognizing conflict as a difference that offers choices and growth

You are a social media manager. One day, you receive a message from a follower expressing their disappointment with a recent social media campaign that featured models wearing revealing outfits. The follower belongs to a culture that values modesty and finds the campaign offensive. In this scenario, what is the main impact of mass media and digital communication technology on intercultural interaction?

• The facilitation of dissemination and exchange of information within the same region.

• The shrinking of the world into a global village through increased interconnectedness.

• The impact of electronic technology on communication to increase global tensions.

• The availability of various communication platforms, enabling virtual interactions among people from different parts of the world.