Cust Care AIQ

Which of the following is an internal customer in a leisure centre?

• A. The receptionist

• B. Someone playing tennis

• C. Someone using the sauna

• D. A person delivering the post

What does 'external customer' mean?

• A. One of the people you work with

• B. A person who comes to your organisation to meet their needs

• C. One of the people who works in an organisation next door

• D. A person who wants to work at your organisation

Which of the following is an external customer in a leisure centre?

• A. A gym instructor

• B. An exercise to music instructor

• C. A pool lifeguard

• D. A leisure centre member

The Equality Act (2010) lists which of the following as a protected characteristic?

• A. Religion and belief

• B. Culture and community

• C. Family status

• D. Nationality and language

What does the Equality Act (2010) list as a protected characteristic?

• A. Pregnancy and maternity

• B. Adoption

• C. Fostering

• D. Being a single parent

When operating machinery, what does the Health and Safety at Work etc. Act state?

• A. If possible, avoid wearing jewellery

• B. Always cover jewellery up with tape

• C. Wear whatever jewellery you like

• D. Remove all jewellery from visible piercings

What does the Health and Safety at Work etc. Act state regarding injuries that happen at work?

• A. Report any injuries, strains or illnesses you suffer

• B. Keep a personal diary of all injuries, strains or illnesses you suffer

• C. Ensure you avoid doing the work that caused the injury

• D. Tell colleagues about the injury but not your manager

Which procedures ensure the health and safety of employees?

• A. Normal operating procedures

• B. Data protection procedures

• C. Confidentiality procedures

• D. Pool plant maintenance procedures

How many people need to be employed before a health and safety policy statement is needed?

• A. One or more people

• B. Five or more people

• C. Eight or more people

• D. Twelve or more people

What is the responsibility of the employer, as stated by the Health and Safety at Work etc. Act?

• A. To not place customers at risk

• B. To ensure customers know where the nearest first aid box is

• C. To provide a restroom for customers

• D. To provide hot and cold drinks and snacks for customers