Cosmetology Quiz

In cosmetology, _____ is the cornerstone of success.

• customer service

• education and training

• management skills

• networking

An important practical step that promotes effective communication is to:

• explain procedures in as much detail as possible

• have a written trail of records

• use nonverbal signals

• talk less and listen more

Every new client should complete a client _____, also called a client questionnaire, consultation card, or health history form.

• financial statement

• intake form

• personal history

• liability assessment

The _____ is the client's permanent progress record of services received and contains the results, formulations, products used during services, as well as any sensitivities or allergies.

• service record card

• client intake form

• client medical history

• client progress report

When making color recommendations to a client, it is important to ensure that you both are speaking the same language. Using ___ is one way to eliminate confusion and eliminate the possibility of a color mistake.

• swatch books

• photos

• product labels

• models

What is one of the first steps you should take when a client is dissatisfied with a service?

• Downplay the issue

• Defend your point of view

• Ask for specifics

• Cancel future appointments

Your older clients may not like gum chewing, slang, or the use of 'yeah' instead of 'yes'. Awareness of these ___ will help you remain professional with all clientele.

• generational differences

• cultural biases

• social protocols

• outdated practices

___ is the person who is responsible for hiring and training staff, and will also be instrumental in helping you achieve your professional goals.

• appointment scheduler

• team leader

• salon manager

• marketing mentor

Janine’s job coach advises her that it is important to have good test-taking strategies. This is best described as being _____.

• test-wise

• educated

• test-capable

• employable

Nina is worried about taking the written licensing examination because she has a learning disability that affects her reading skills. Which action should she consider?

• Provide documentation of her disability and ask for an accommodation, such as additional time to take the exam.

• Ask to be excused from the written portion and only take the applied portion.

• Take the exam just like everyone else, and then retake it as necessary.

• Accept the fact that, because of her disability, she may never get a license.