Customer Service Quiz

Customer Service Quiz

9th - 12th Grade

20 Qs

quiz-placeholder

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Customer Service Quiz

Customer Service Quiz

Assessment

Quiz

Specialty

9th - 12th Grade

Practice Problem

Easy

Created by

Laura Roth

Used 188+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is a way to gain customer satisfaction?

Speaking abruptly

Long Queues (lines)

Confidence in service

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is customer service?

A form of production

When a business does not care about customers

The service that is provided to customers before, during and after they have purchased an item or service.

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the best way to talk to a customer?

Ignore the customer

Interact as if you are best friends

Speak in a pleasant tone of voice and interact in a warm manner with the customer

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the first rule in customer service?

Treat customers well so the business is profitable

The customer is always right

The customer is always wrong.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

¨Treat others as you would like to be treated¨ is this statement applicable to good customer service?

Yes

No

Do not know

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the goal of a sales associate?

Make sure that any products displayed are perfectly tidy.

Satisfy the customer

Exceed your target each month.

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why can customer complaints sometimes be a good thing for a business?

They can change and do something completely different

The business will get feedback so they can improve

Learn who are the difficult customers

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