ISO Review

What does ISO stand for?

• 1. International Standards Organization

• 1. Institute of Standards and Optimization

• 1. Internal Service Operations

• International Organization for Standardization

These are the Targets derived from SLA

• 1. Customer Satisfaction Metrics

• 1. Service Level Objectives

• Key Performance Indicators

• 1. Operational Efficiency Indicators

Where to find team's updated Organizational Chart

Process of monitoring and evaluating the process control

• Quality Management Policy

• Risk Analysis and Process Control

• Corrections and Corrective Actions

• Service Level Agreement

A document where the detailed account of the tasks the employee has

• 1. Employee Handbook

• Job Description

• 1. Performance Review Summary

• 1. Employment Contract

The assembly point after emergency evacuation

• Villamor Air Base

• Manila South Cemetery

• Back of NEX Tower Lobby

• Pantry

What is the name of your process manager?

Sharing of password is allowed

• Depends on the situation

• False

• True

• No idea

The purpose of KPI is to measure fulfillment of customer requirements

• Maybe

• True

• False

• No idea

What does CCA stand for