LONG QUIZ CSS 9

is also known as a work order, job ticket, work ticket or service ticket is a document

received by an organization from an external customer, or another department internal to that

organization, describing a work to be completed and/or products to be purchased or

manufactured.

• multimeter

• job order

Provide your and the client's contact information.

• contact details

• issue description

Clearly describe the computer problem or IT service needed.

• equipment details

• issue description

Specify the type of assistance required (e.g., troubleshooting, hardware repair,

software installation).

• Service Request

• Equipment Details

List relevant hardware and software involved.

• Equipment Details

• Urgency

Note any deadlines or urgency associated with the request.

• Urgency

• Authorization

Obtain client's approval to proceed with the service.

• Authorization

• Confirmation

Include any special instructions or preferences.

• Additional notes

• Confirmation

Review form for accuracy before submission.

• Confirmation

• Contact Details

➢ is also known as a volt-ohm meter

➢ handheld tester used to measure values like:

• electrical voltage

• current (amperage)

• resistance, etc.

• Multimeter

• Multitester