KH Business Comm Session 1

Please mention your OHR ID

Which of the below is NOT a type of business communication.

• Lateral Communication

• Upward Communication

• Downward Communication

• Vertical Communication

What is the reason for loss of clarity in writing?

• Misspellings

• Being consistent

• Answering questions correctly

• Answering promptly

Select the two communication styles one needs to keep in mind when dealing with different cultures. Select 2 answers

• High Context Communication

• No Context Communication

• Low Context Communication

• All Context Communication

How many steps are there in the Customer Interaction cycle?

• 1

• 3

• 5

• 7

Which of the following is the most appropriate way to greet a customer?

• What do you want?

• Good morning/afternoon/evening, how may I assist you today?

• Hey, listen here

• Speak up, what's your issue?

What is the second stage in Customer Interaction cycle?

• Greeting

• Agreeing

• Closing

• Understanding

Saying thanks to the customer shows real appreciation and go a long way into showing customers that they are indeed valued by you and your company.

True or False ?

• True

• False

Once you have reached the end of the delivery stage, it's ok to keep some things open and unresolved.

True or False?

• True

• False

For best GBS interaction, we should do the following.

• Show empathy & reliability

• Ignore the customer

• Share our screen with the customer and show all internal emails

• Talk rudely to the customer