KH Business Comm Session 1

KH Business Comm Session 1

Professional Development

16 Qs

quiz-placeholder

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KH Business Comm Session 1

KH Business Comm Session 1

Assessment

Quiz

Other

Professional Development

Practice Problem

Easy

Created by

Nishant Dubey

Used 13+ times

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16 questions

Show all answers

1.

OPEN ENDED QUESTION

3 mins • 1 pt

Please mention your OHR ID

Evaluate responses using AI:

OFF

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the below is NOT a type of business communication.

Lateral Communication

Upward Communication

Downward Communication

Vertical Communication

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the reason for loss of clarity in writing?

Misspellings

Being consistent

Answering questions correctly

Answering promptly

4.

MULTIPLE SELECT QUESTION

45 sec • 1 pt

Select the two communication styles one needs to keep in mind when dealing with different cultures. Select 2 answers

High Context Communication

No Context Communication

Low Context Communication

All Context Communication

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How many steps are there in the Customer Interaction cycle?

1

3

5

7

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is the most appropriate way to greet a customer?

What do you want?

Good morning/afternoon/evening, how may I assist you today?

Hey, listen here

Speak up, what's your issue?

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the second stage in Customer Interaction cycle?

Greeting

Agreeing

Closing

Understanding

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