Network Troubleshooting Methodology Quiz

What is the first step in the network troubleshooting methodology?

• Establish a plan of action to resolve the problem

• Identify the problem

• Document findings, actions, outcomes, and lessons learned

• Consider multiple approaches

Which of the following is NOT a method used to consider multiple approaches in network troubleshooting?

• Top-to-bottom

• Bottom-to-top OSI model

• Divide and conquer

• Random selection

What should be done if the theory to determine the cause of a network issue is confirmed?

• Reestablish a new theory

• Determine the next steps to resolve the problem

• Escalate the issue immediately

• Ignore the findings

What is essential to verify after implementing a solution in network troubleshooting?

• The cost of the solution

• Full system functionality

• The speed of implementation

• The number of personnel involved

After identifying the problem, what should be done next in the troubleshooting process?

• Verify full system functionality

• Establish a theory of probable cause

• Implement the solution

• Document the findings

What is the final step in the troubleshooting process?

• Verify full system functionality

• Establish a plan of action

• Document findings, actions, outcomes, & lessons learned

• Implement the solution or escalate as necessary

Which of the following actions should be considered when identifying the problem?

• Use troubleshooting tools like netstat, ping, tracert

• Questioning users

• Approach multiple problems individually

• Identify symptoms

Which of the following is NOT listed as a method to gather information when identifying a problem?

• Checking the user manual

• Identifying symptoms

• Determining if anything has changed

• Attempting to duplicate the problem

Which troubleshooting tool is used for identifying a problem?

• SSH

• Netstat

• SFTP

• Firewall

Which of the following are actions to establish a theory of probable cause?

• Divide and conquer

• Brainstorm possibilities

• Consider multiple approaches

• Question the obvious