Review unit 1-unit 6

1.………. is responsible for cash receipts, banking operations, hotel staff’s payrolls, internal reports, audits and financial statements.

            

              

• Sales and Marketing Department   

• Accounting Department

• Human Resources Department     

• Food and Beverage Department

2.Guest: ‘How often does the shuttle bus come?’

      Receptionist: ‘………. ’

            

I

• It’s served daily from 6:30 to 9:30 a.m.     

• It’s open from 8:00 a.m. to 10:00 p.m.

• It comes every thirty minutes         

• t comes at 8:30 a.m.

3.We have a shopping arcade ………. fashion boutiques and a supermarket.

• with

• at

• in

• on

4.……….. is a waiter or waitress who bring food and drink to the guest’s room.

• Room service

• Room attendant

• Room service attendant

• Housekeeper

5……….. is a person whose job is carrying people’s bags and other loads, especially at a train station, an airport or in a hotel.

• Porter

• Doorman

• Driver

• Security

6. 6.What’s the correct order of a guest cycle?

• Arrival - Pre-arrival - Occupancy - Departure 

• Departure - Arrival - Pre-arrival - Occupancy 

• Pre-arrival - Arrival – Occupancy - Departure

• Pre-arrival - Occupancy - Departure - Arrival 

7.What hotel department is normally responsible for lost and found property?

                

• Accounting

• Front Office     

• Security  

• Housekeeping 

8.A lodging which provides cheap accommodation for backpackers is called ‘…………..’. 

luxury hotel 

• luxury hotel                      

• hostel      

• airport hotel                     

• motel

9.I'd like to ………. a double room with a bathtub.

• order

• call

• check-in

• reserve

10.At what time will you ……….?

• arrive

• arrival

• pre-arrive

• pre-arrival