Quiz on Total Quality Management (TQM)

Who developed the process of Total Quality Management?

• W. Edwards Deming

• Philip Kotler

• Henry Ford

• William Demi

In which country was Total Quality Management popularized?

• India

• Japan

• Germany

• United States

What is the primary goal of Total Quality Management?

• Cost reduction

• Employee satisfaction

• Maximum production

• Zero defects

What does TQM stand for?

• Technical Quality Measure

• Total Quality Management

• Total Quantitative Management

• Technical Quantitative Measure

How does TQM differ from traditional quality assessment methods?

• Every employee is responsible for quality

• Quality is assessed at the end only

• Quality is not assessed

• Only managers assess quality

What is the concept of 'internal clients' in TQM?

• Managers reviewing department performance

• Suppliers providing internal feedback

• Employees who assess each other's work

• Customers who work within the company

What are some potential benefits of implementing TQM?

• Increased defects and costs

• Lower efficiency and higher costs

• Improved efficiency and lower unit costs

• Decreased employee involvement

Why might some organizations hesitate to implement TQM?

• Fear of high upfront costs

• Concerns over reducing production

• Lack of skilled employees

• Excessive time consumption