Crammer course - Operations

What is the main focus of quality control?

• Preventing errors before production begins

• Checking products after they are made

• Motivating staff to improve quality

• Getting customer feedback

Which of the following best defines quality assurance?

• Fixing errors found in the final product

• Inspecting every product for defects

• Setting processes to prevent mistakes during production

• Outsourcing production to save money

Which is an advantage of quality assurance over quality control?

• It is faster to implement

• It focuses only on the end product

• It can prevent defects rather than just detect them

• It requires no staff training

Total Quality Management (TQM) encourages:

• Continuous improvement and all employee involvement

• Waiting until the end of production to test quality

• Only management being responsible for quality

• Hiring external inspectors to check all output

Which of these is a benefit of producing high-quality goods?

• Better ideas

• More Google reviews

• Lower production costs in all cases

• Improved brand reputation and customer loyalty

What is one disadvantage of TQM?

• Customers are more satisfied

• It requires training and time to implement

• Staff feel more motivated

• Quality improves at every level

In a TQM approach, who is responsible for quality?

• Every employee at every level

• The quality department

• Only managers

• The CEO

What is the main aim of quality control?

• To increase the number of inspections

• To improve marketing

• To identify and fix defective products before they reach customers

• To reduce defects throughout

Which of the following is NOT typically a reason why quality is important?

• Reduces customer returns

• Helps charge higher prices

• Builds customer trust

• Increases employee wages

Which of the following is a key principle of Total Quality Management (TQM)?

• Involving all employees in the process of enhancing product quality

• Focusing solely on end-of-line inspection

• Reducing product prices to increase demand

• Centralising decision-making at the top level