GRIT Agents Accountability Quiz

What is the minimum duration a new agent is expected to spend in the Audit Channel before going into 1st Partner Campaign according to the GRIT Agents Accountability document?

• 1 Week

• 2 Weeks

• 3 Weeks

• 4 Weeks

Which category does the item "billing protocols/movements" belong to in the GRIT Agents Accountability document?

• #ticket

• #partner

• #misc

• #scheduling

According to the GRIT Agents Accountability document, what should be included in a service ticket protocol?

• Service area linking

• Date and time

• Note codes

• Message Relay Templates

Message Relay Templates, Format for Documenting interactions in CRMs, Wrap up protocol mistakes

would all be errors based on

• Permanent account notes

• Wrap up protocol

• One Way Protocols

• Billing protocols

What is the required accuracy rating in the Audit Channel before an agent can leave it?

• 50% or less

• 90-95%

• 75-100%

• 100%

According to the document, how should agents react to THUMBS UP?

• Review Trainual again

• Celebrate No Actions Needed

• Ignore

• Request a review with Team Leader

What happens if an agent makes the same mistake more than twice?

• It is overlooked

• It is considered a choice

• Immediate termination

• Reduced accuracy rating

What are the consequences of being put back into the Audit Channel for repeat issues related to Partner Profile and their Programs/Pricing?

• Increased GRIT Coins

• Promotion

• Removal of Sales Commissions

• Bonus payment

Where can the details of an Agents Audits be found for further individual review

• The Intranet under Accountability Tracker

• Trainual

• Trinet

• End of day email