Computer Troubleshooting Quiz

If the video on your laptop is not working, what should you do to troubleshoot it? (Choose two.)

• Toggle the video function key

• Try using an external monitor

• Remove the display unit and reattach it

• Power the system off and back on

What two devices are commonly used to cool components within a PC? (Choose two.)

• Fans

• Compressed air

• Freon

• Heat sinks

When you print documents on your laser printer, you see residue from previous images on the output. What two things are the most likely causes of this problem? (Choose two.)

• A faulty transfer corona wire

• An overheating printer

• A bad erasure lamp

• A broken cleaning blade

You turn a computer on, but nothing shows up on the monitor. Instead of one beep, you hear one long beep followed by three short beeps. What is the problem?

You turn a computer on and it doesn’t boot up properly. From inside the case, you hear a rhythmic ticking sound. What is most likely the problem?

You are troubleshooting a server and discover that one of the hard drives in the RAID 0 array has failed. Which statement is true?

Every computer has a diagnostic program built into its BIOS called the _____________.

• CMOS

• BIOS

• POST

• DNS

While troubleshooting a client computer, you decide to obtain a new IP address from the DHCP server. After releasing the existing address, which command do you use to get new IP information from the DHCP server?

• IPCONFIG /REFRESH

• IPCONFIG /RENEW

• IFCONFIG /RELEASE

• IFCONFIG /START

You need to connect a client computer to a shared network drive from the command prompt. Which command should you use?

• NET USE

• NETSTAT

• NSLOOKUP

• IPCONFIG

Which of the following Windows command-line utilities is used to verify the route a data packet takes to a remote host?

• Trace

• Tracert

• TraceRoute

• Tracepacket