UT 6. TRATAMIENTO RECLAMACIONES. 2FPB. ASA
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UT 6. TRATAMIENTO RECLAMACIONES. 2FPB. ASA
Quiz
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Professional Development
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Medium
Yolanda m
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15 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Expresa su insatisfacción y solicita una compensación...
SUGERENCIA
QUEJA
RECLAMACIÓN
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Expresa su insatisfacción pero no pretende obtener una compensación...
SUGERENCIA
QUEJA
RECLAMACIÓN
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Expresa una opinión para mejorar algún aspecto...
SUGERENCIA
QUEJA
RECLAMACIÓN
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Proporciona información, busca soluciones...
CLIENTE COMUNICATIVO
CLIENTE FURIOSO
CLIENTE ACTIVISTA O AGITADOR
CLIENTE PASIVO
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Exagera los hechos que han dado lugar a la queja o reclamación...
CLIENTE COMUNICATIVO
CLIENTE FURIOSO
CLIENTE ACTIVISTA O AGITADOR
CLIENTE PASIVO
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Su experiencia debe ser muy mala para que plantee quejas...
CLIENTE COMUNICATIVO
CLIENTE FURIOSO
CLIENTE ACTIVISTA O AGITADOR
CLIENTE PASIVO
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Exagera los hechos que han dado lugar a la queja o reclamación...
CLIENTE COMUNICATIVO
CLIENTE FURIOSO
CLIENTE ACTIVISTA O AGITADOR
CLIENTE PASIVO
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