Which of the following is a critical skill for resolving conflicts with difficult people?

Dealing with Difficult People Quiz

Passage
•
Education
•
12th Grade
•
Medium
Monika Agarwal
Used 2+ times
FREE Resource
10 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Ignoring the problem and hoping it goes away
Being aggressive and confrontational
Interrupting the person and telling them what to do
Active listening
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the best way to approach a difficult person during a conflict?
Remain calm and assertive
Be defensive and protect your own interests
Give in to their demands to avoid conflict
Use accusatory language to get your point across
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why is it important to remain neutral during a conflict?
All of the above
To avoid taking sides
To keep the peace
To encourage open communication
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is NOT a useful strategy for resolving conflicts with difficult people?
Compromising on some issues
Finding common ground
Using humour to defuse tension
Being disrespectful and dismissive
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the most effective way to communicate with a difficult person during a conflict?
Avoiding eye contact and nonverbal cues
Using aggressive language to make your point
Interrupting the person to get your point across
Using 'I' statements to express your feelings
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following is a key component of effective conflict resolution?
Avoiding the conflict altogether
Blaming others for the problem
Finding mutually acceptable solutions
Using force to get your way
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What is the best way to handle a difficult person who refuses to cooperate during a conflict?
Ignoring the problem and hoping it goes away
Giving up and walking away
Using threats or ultimatums
Being persistent and finding alternative solutions
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