Dealing with Difficult People Quiz

Dealing with Difficult People Quiz

12th Grade

10 Qs

quiz-placeholder

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Dealing with Difficult People Quiz

Dealing with Difficult People Quiz

Assessment

Passage

Education

12th Grade

Medium

Created by

Monika Agarwal

Used 2+ times

FREE Resource

10 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a critical skill for resolving conflicts with difficult people?

Ignoring the problem and hoping it goes away

Being aggressive and confrontational

Interrupting the person and telling them what to do

Active listening

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the best way to approach a difficult person during a conflict?

Remain calm and assertive

Be defensive and protect your own interests

Give in to their demands to avoid conflict

Use accusatory language to get your point across

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Why is it important to remain neutral during a conflict?

All of the above

To avoid taking sides

To keep the peace

To encourage open communication

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is NOT a useful strategy for resolving conflicts with difficult people?

Compromising on some issues

Finding common ground

Using humour to defuse tension

Being disrespectful and dismissive

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the most effective way to communicate with a difficult person during a conflict?

Avoiding eye contact and nonverbal cues

Using aggressive language to make your point

Interrupting the person to get your point across

Using 'I' statements to express your feelings

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following is a key component of effective conflict resolution?

Avoiding the conflict altogether

Blaming others for the problem

Finding mutually acceptable solutions

Using force to get your way

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the best way to handle a difficult person who refuses to cooperate during a conflict?

Ignoring the problem and hoping it goes away

Giving up and walking away

Using threats or ultimatums

Being persistent and finding alternative solutions

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