November Student Manager Meeting

What is the first step of conflict management?

• Be aware

• Be proactive

• Look at all sides

• Reflect

Which of these is important when dealing with conflict

• Maintaining neutrality

• Being fair

• Listening to every party

• Punishing the guilty party

What is the most important element when dealing with escalated conflict?

• Keeping people safe

• Alerting JMU police

• Retreating

• Staying alert

How many shifts do you have to work during exam week to qualify for the bonus?

• 1 shift

• 2 shifts

• 0 (Trick question)

• 1 double

Who does student evaluations?

• You with management

• Your manager

• Kayla & Cameron

• Beth

• Wet

• Not Wet

After how many days in the student referral bonus due after start date?

• 3

• 5

• 7

• 24

After one year of continuous employment, how much money will be paid out to a person who refers a student?

• $100

• $50

• $200

• $400

As a leader, you are responsible for managing conflict between...

• Yourself and other

• Your team

• Your location

• No one else

Which of the following are good de-escalation tips?

• Stay calm and appear non-threatening

• Create common ground

• Assert yourself as in charge

• Be aware and alert