Dimensions of Quality Quiz

What is the first dimension of service quality mentioned in the text?

• Empathy

• Responsiveness

• Reliability

• Assurance

Which aspect of quality focuses on the appearance of the facility, equipment, and personnel?

• Durability

• Tangibles

• Conformance

• Reliability

What is the primary feature that is evaluated under the 'Performance' dimension of goods quality?

• Durability

• Reliability

• Features

• Conformance

Which dimension of quality deals with the ability of a product to function under hard and frequent use?

• Serviceability

• Durability

• Reliability

• Conformance

What is the aspect of quality that focuses on the courtesy and competency of repair services for a product?

• Reliability

• Conformance

• Serviceability

• Durability

Which dimension of quality is related to the trust and confidence customers have in the services provided?

• Empathy

• Responsiveness

• Assurance

• Tangibles

What is the characteristic of quality that evaluates whether a product matches pre-designed specifications?

• Reliability

• Serviceability

• Conformance

• Durability

Which aspect of quality is associated with the image, advertising, and brand name of a product?

• Perceived Quality

• Conformance

• Esthetics

• Reliability