Lecture 7 part 1

Which of the following provides a suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes?

• Process management software
• ERP systems
• Groupware
• CRM software
• Supply chain management systems

Enterprise software is built around thousands of predefined business processes that reflect

• government regulations
• industry benchmarks
• best practices
• cutting edge workflow analyses
• the firm's culture

Which of the following is not true about enterprise systems?

• Enterprise systems help firms respond rapidly to customer requests for information or products.
• Enterprise system data have standardized definitions and formats that are accepted by the entire organization
• Enterprise software is expressly built to allow companies to support their existing business practices
• Enterprise software includes analytical tools to evaluate overall organizational performance
• Enterprise systems provide firm-wide information to help managers make better decisions

A network of organizations and business processes for procuring raw materials, transforming these materials into intermediate and finished products, and distributing the finished products to customers is called a(n):

• distribution channel
• supply chain
• value chain
• marketing channel
• information system

In the supply chain, components or parts are referred to as

• upstream materials, organizations, and processes
• raw materials
• secondary products
• intermediate products
• downstream organizations and processes

Which of the following refers to a company's suppliers, the suppliers' suppliers, and the processes for managing relationships with them?

• Supplier's internal supply chain
• Logistics supply chain
• Downstream portion of the supply chain
• Upstream portion of the supply chain
• On Contract supplier's chain

Distribution and delivery of products to retailers is part of the

• downstream portion of the supply chain
• external supply chain
• upstream portion of the supply chain
• supplier's internal supply chain
• midstream portion of the supply chain

Uncertainties in the supply chain often lead to

• declines in production
• increases in inventory across all tiers
• strategic changes in production plans
• the bull whip effect
• a reduction in safety stocks

Why isn't overstocking warehouses an effective solution for a problem of low availability?

• It does not speed product time to market
• It is an inefficient use of raw materials
• It increases sales costs
• It increases inventory costs
• It lowers fill rate

Which of the following traditional solutions enables manufacturers to deal with uncertainties in the supply chain?

• Safety stock
• Continuous replenishment
• Just-in-time strategies
• Demand planning
• Perfect information