Performance Management Quiz

What is a strategic management tool that is used to align business activities to the vision/mission statement of an organization?

• SWOT Analysis

• Values & Ethics

• Balanced Scorecard

• Organizational Culture

What does KPI stand for?

• Key Performance Indicator

• Key Process Index

• Key Performance Index

• Key Process Indicator

What is the baseline in KPI measurement?

• The target value

• The current level of performance

• The highest value achieved

• The lowest value achieved

What is the equation in a KPI used for?

• To confuse employees

• To set targets

• To define the KPI

• To calculate the KPI value

In SMART, S is for _______ & M is for ________.

• Significant, Meaningful

• Specific, Meaningful

• Specific, Measurable
• Satisfactory, Measurable

Balanced scorecard approach generally has four perspectives: financial, _______, internal business processes, and learning & growth.

• employee
• customer
• market
• technology